Allied Health and Therapeutic Services

With over 30 years of experience in the disability sector, Melanie is a trusted expert in supporting people with complex behaviours.

She focuses on a human rights-based, trauma-informed approach, making sure the voices of participants are heard throughout the Positive Behaviour Support (PBS) process.

Melanie believes that individuals and their families know what’s best and works closely with them to provide the right support. She is also passionate about sharing her knowledge by speaking at conferences, teaching, and mentoring future professionals.

Kind, friendly, and dedicated, Melanie is committed to creating inclusive, person-centred care that makes a real difference
in people’s lives.

Claire is our PBS Clinical Lead, she works with both children and adults. Claire develops and implements behaviour support plans and strategies to assist in developing skills & independence. Claire’s aim is to support participants to improve their quality of life and reduce the need for long-term behaviour support interventions. Claire holds Honours in Disability and Developmental Education. Claire’s thesis explored the physical accessibility of South Australian Sports Clubs; developing an audit tool to identify the requirements for this. She is also a member of the Developmental Educators Australia body (DEAI).

Claire also holds passion in program & transitions development. She endeavours to continue identifying skill development opportunities and providing participants engagement opportunities to accomplish this! Another area of focus for Claire is ensuring that Behaviour Support interventions are accessible and achievable for all participants and stakeholders. This involves developing training modules for the Community Living Options Inc. internal PBS team around Supporting the parents – reducing the mental load. This training aims to highlight keys areas of support that practitioners can develop skills in to reduce the feelings of burden when families, especially those with young children, enter yet another form of therapeutic support.

Outside of work, Claire enjoys spending time with her two daughters, listening to country music and audio books, exploring her local communities and travelling.

Meet Erin!

Erin is one of our Positive Behaviour Support Practitioners. She provides comprehensive and person-centred support to individuals with challenging behaviours. Erin has over 20 years of experience within various roles in the community services sector in Australia, Canada, and the UK. She has recently completed her Bachelor of Psychology with Honours and a Masters of Professional Psychology. Erin has a passion for the biopsychosocial framework and has a strong human rights focus.

Languages: English

Meet Renata!

Renata is one of our Positive Behaviour Support Practitioners. She provides provide specialist developmental assessment and intervention programs to address complex issues for people living with disabilities, including mental health. Renata completed her Master of Social Work placement with CLO in November 2020, worked as a Therapy Assistant and Person Centred Support Worker from December 2020 to September 2021 and joined the Clinical Team as a PBS Practitioner in October 2021. Renata has also completed her Bachelor of Psychology and has nine years of experience as a Clinical Psychologist in Brazil.

Languages: English, Portuguese

Meet Fred!

Fred works with both adults and children. He develops and implements behaviour support plans and interventions for improving quality
of life and minimising behaviours of concern. Fred is a graduate of Flinders University, he holds a Bachelor of Disability and Developmental Education
and has full membership with the Developmental Educators Australia Inc.
Fred has a passion for helping people and is enthusiastic about using positive behaviour support practices to improve the quality of life of individuals
who experience complex disabilities and/or mental health conditions by using a collaborative approach with the individuals, their support networks and their natural environment. The CLO value that aligns most with Fred is quality. He believes that all people should enjoy a good quality of life, engaging in the things that are most meaningful to them.

Languages: English

Meet Lisa!

Lisa works as a Positive Behaviour Support practitioner in the PBS team. She conducts clinical assessments and develops positive behaviour support plans. She uses person-centred, strength-based practices and interpersonal and communication skills to work with participants.

Lisa completed her Bachelor of Management and Master of Social Work at Flinders University. She had more than 2 years of working experience as a therapeutic youth work and disability support worker providing person-centred support to children, young people and adults with complex needs to improve their quality of life and worked as a PBS assistant with CLO. Her goal is to support people by using positive behaviour support practices to improve their quality of life.

Languages: English, Mandarin

Our PBS Practitioner, Jake, is a graduate of Flinders University, he holds a Bachelor of Disability & Developmental Education and has full membership with the Developmental Educators Australia Inc. Jake has worked and studied in the Disability industry for almost a decade Jake has previously worked in Early Intervention programs and thoroughly enjoys working with children, adults and their families/support teams to ensure they reach their best potential.

Jake aims to support individuals to ensure every person has choice and control over their decisions by using positive behaviour support strategies through a collaborative approach to improve their quality of life. The CLO value that means the most to Jake is Quality. A high quality, person-centred PBS service can improve individuals’ quality of life and help them and their support networks’ to reach their goals, through delivering excellence in training and behavioural strategies. Jake believes that all people should enjoy a good quality of life, engaging in the things that are most meaningful to them.

In his spare time Jake enjoys cooking food for his family and friends. Especially when he is making his favourite Thai Green curry. Jake enjoys walking his dog to the park, playing board games, watching sports and kicking the football.

Meet Tiana!

Tiana started her journey with CLO in March 2021 as a Person-Centred Support Worker, she advanced to a leadership position as an acting Service Coordinator in August 2022 and joined the Clinical Team in November 2023. Tiana is a graduate of Flinders University; she holds a Master of Social Work and before that, she completed her bachelor’s degree in finance in China. Tiana is bilingual, speaking both English & Mandarin. She is passionate about helping individuals to achieve positive outcomes and reach their best potential. Tiana sees relationships as an essential part of her practice, she believes that good communication and building positive relationships are key to collaboration and making positive changes.

Languages: English, Mandarin

Harper is a dedicated Positive Behaviour Support (PBS) Practitioner, she applies trauma-informed, person-centered, and strengths-based approaches to conduct assessments and develop individualised behaviour support plans. Her practice is grounded
in empathy and evidence-based practice.

Harper holds a Bachelor of Psychology (Honours) and a Masters of Social Work. She brings a rich and diverse background to her role, including two years of experience in a paediatric hospital specialising in ADHD & dyslexia. Harper has worked as a research assistant in a private psychology lab focused on nightmares, sleep disorders, and PTSD.

Currently, Harper has been working in the NDIS space for over a year, supporting individuals with varied & complex needs.
Her academic, professional, volunteer, and placement experiences have connected her with people from diverse backgrounds, deepening her appreciation for each person’s uniqueness and strengthening her ability to support them in achieving their goals.
Outside of work, Harper enjoys spending time at beachside cafés, taking photos of dogs and coffee—two of her favourite things.

Wanmei, usually goes by Mei – holds a Masters of Social Work from Flinders University and a post-graduate qualification in Positive Behaviour Support, where she discovered her passion for this field. Mei has over 6 years working experience within the NDIS space in various roles, including support work and SIL service coordination within Forensic and Specialist Transitions teams & Dual Disability teams. Her experience included supporting both adults & children with complex mental health needs, which has given her a strong foundation in person-centered practice & collaborative service delivery.

As a PBS practitioner, Mei’s passion lies in helping people improve their quality of life through approaches grounded in human rights & systemic change. She values connection, building meaningful relationships, fostering collaboration with stakeholders, and strengthening the connections participants have in their lives. Mei believes that through partnership and respect, we can create environments that empower individuals to thrive – this is central to her practice.

Outside of work, Mei enjoys hiking with friends and my dog, though I’m just as happy with a simple walk around the block. I love building things, especially Lego, and experimenting in the kitchen, creating meals based on whatever is in the fridge. Staying active and creative helps me recharge and keep me sane.

Lorraine brings almost 40 years of experience in nursing and health leadership, including her time as Director of Nursing at the Department for Human Services. Lorraine’s depth of knowledge, leadership, and passion for person-centred care make her an outstanding addition to our organisation.

Jashan is a Registered Nurse with extensive experience across multiple acute specialty areas and telehealth nursing within Local Health Networks and the Department for Health and Wellbeing (DHW). She holds a Master of Nursing in Leadership and Management and a Master of Mental Health Nursing. Jashan is passionate about delivering safe, evidence-based, and person-centred care, embracing recovery-oriented practice, fostering multidisciplinary collaboration, and supporting frontline staff through education and mentoring, underpinned by strong clinical oversight and professional excellence.